Refund policy
We want you to be fully satisfied with your purchase.
If your item arrives defective, damaged, or incorrect, we will gladly offer a free replacement or full refund.
Because our products are shipped directly from our fulfillment partners to reduce costs for customers, we do not accept returns for change of mind, preference, or non-defective reasons.
Eligibility for a Return or Refund
To qualify, your item must meet one of the following conditions:
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The product arrived defective or malfunctioning
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The product arrived damaged
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The product received is not the item you ordered
You must contact us within 7 days of delivery to be eligible.
What We Need From You
To process your claim quickly, please provide:
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Your order number
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A photo or video clearly showing the defect/damage
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A short description of the issue
Once verified, we will immediately arrange a replacement or refund.
Exclusions
We do not accept returns or provide refunds for:
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Change of mind
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Buyer’s remorse
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Incorrect address provided
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Normal wear and tear
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Cosmetic imperfections that do not affect functionality
Do I Need to Ship the Item Back?
In most cases, no return is required.
For defective items, we typically resolve the issue with photos or videos only.
If a return is needed, we will provide instructions — do not send items back without contacting us first.
Refunds
Approved refunds are processed back to your original payment method.
Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.
Late or Missing Refunds
If your refund isn’t showing yet:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still haven’t received it after 7 business days, email us and we’ll help.
Contact Us
If you received a defective or incorrect item, or have questions about your order, contact us at:
📩 flexglow812@gmail.com