Shipping policy

Last Updated: Nov 17, 2025

All orders are processed within 1–3 business days.
Once your order is processed and shipped, you will receive a confirmation email with tracking information (if available).

Shipping Times

We currently ship to Canada, the United States, and international locations.

Estimated delivery times:

  • Canada & USA: 7–15 business days

  • International: 10–20 business days

Shipping times may vary depending on your location, customs processing, and carrier delays.

Shipping Costs

We offer the following shipping options:

  • Standard Shipping: Free

  • International Shipping: Calculated at checkout if applicable

Order Tracking

If tracking is available for your order, it will be sent automatically to the email or phone number you provided at checkout. Some international shipments may have limited tracking depending on the carrier.

Lost or Delayed Packages

If your order is delayed beyond the estimated time frame, please contact us at flexglow812@gmail.com, and we will assist you.
If a package is lost in transit, we will work with the carrier to resolve the issue or provide a replacement.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.

Customs & Duties

International orders may be subject to import fees, taxes, and customs duties. These charges are the responsibility of the customer.

Questions?

If you have any questions about your order or our shipping process, feel free to reach out at flexglow812@gmail.com.